Other FAQs

Other FAQs

What sort of yoga mat should I choose?
For specific queries about products, check the product pages in the shop. If you can’t find an answer there, or you have any other questions for our Customer Service Team, please email info@yogastoreonline.be and we’ll answer you as soon as possible.

Can I leave items in my online shopping cart for later?
Yes - for 7 days. If you have an account and log in when browsing you are able to retrieve the items in your cart from any computer. If you are not logged in you are able to retrieve the items in your cart from the computer you were using when you selected the items. If you want to keep the items in your cart for longer than 7 days, you need to visit your basket before the 7 day limit has passed - this will start a new period of 7 days.

How do I know when my order will be sent?
We aim to process all orders within one working day of receiving them; orders placed in the morning usually get dispatched on the same day. Please see what about my transport for more information.

When can I expect my items to arrive?
If you select our standard service, goods will usually arrive within 2-5 working days (not guaranteed). There are also options available at the checkout for faster services, such as guaranteed next day delivery. Please contact us on info@yogastoreonline.be for more information.

What if my order doesn’t arrive?
Contact us before 21 have passed since you placed your order at info@yogastoreonline.be for more information.

What happens if I’m out when the delivery is attempted?
Usually, you will be left a card by the delivery service, so you can collect the item or contact them to arrange re-delivery at a different time or a different address.

When will I be charged for items placed on backorder?
We do not charge for backorders until they are ready to send to you. Usually, we do not ask for an additional delivery charge.

What methods of payment do you accept?
We accept Visa, Mastercard, American Express and PayPal. We use a secure online payment system.

Can I return goods if I change my mind?
Yes, under our guarantee, you can return most items for exchange or refund within 30 days. Please see our Terms & conditions for more information.

What is VAT?
VAT stands for Value Added Tax, which is a compulsory charge on most goods sold by us (not including books and some food products) within the European Union.

I have a VAT number, how do I avoid being charged for VAT?
If you live in the Belgium, we are required by law to charge you VAT, but if you are outside Belgium and have an EU Tax Registration number, we can set up your account so that VAT is automatically taken off the prices you are charged. Please visit our wholesale section or email us at info@yogastoreonline.be with your VAT number and contact details before placing your order. We will change your account details to include your VAT number.

Do you offer wholesale discounts?
Oh yes! Yoga teachers, yoga studios and organisations can purchase from us at excellent bulk rates. Please see our wholesale section.

We are a registered charity, can we deduct the VAT?
Sorry, we still have to charge you VAT.

Is it safe to buy online?
Yes, it’s very safe to buy online from us. In fact online buyer is safer than any other kind of distance buying procedure. We are an accredited retailer with ISIS, the Internet Shopping is Safe scheme, and we subscribe to the Safebuy web code of practice. Our checkout process is secured by Ogone and Atos Worldline. Read more about security here.

How do I make a complaint?
We aim to keep all our customers happy, and try very hard to make sure you don’t have cause for complaint. However, if you are unhappy with any aspect of our service, please send an email to info@yogastoreonline.be and we’ll try to resolve matters as quickly as we can.

Do teachers get discounts?
Yes, in accordance with our wholesale information, a discount applies to all prices.

What currencies can I pay in?
You can pay in Euros.

I have a question that is not answered here, will you answer it?
Of course! Please email info@yogastoreonline.be.