Where is my stuff?

Where is My Stuff?

Within the European Union, parcels should take at most one week to arrive. Please inform us within 21 days of placing your order if the goods have not been delivered. Although we may still be able to trace your items after this time we will not consider claims for lost items after 21 days.

Parcels usually take 2 to 5 working days to arrive. If your package has not turned up after this time, and you have not received a card from the delivery operator, it is often worth checking with your local mail delivery office in case they are holding it for you (for example if it does not fit through your letterbox). If your parcel does get lost in the post, we will reship or refund after this time period.